Privacy Policy

Last updated: March 14, 2026

1. Introduction

Shenzhen NetAccura Technology Co., Ltd. (hereinafter "we" or "NetAccura") takes your privacy seriously. This Privacy Policy explains how, when you visit the NetAccura official website ( www.netaccura.com ) or use our products and services, we collect, use, store, share and protect your personal information. Please read this policy carefully before using our services.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

  • Contact details: name, company, job title, email address and phone number
  • Inquiries: product questions and descriptions of technical issues submitted through forms, email or phone
  • POC/trial applications: test scenarios, network environment details and project background

2.2 Information Collected Automatically

  • Device information: browser type, operating system and screen resolution
  • Access logs: IP address, access time, visited pages and referring URL
  • Cookie data: used to improve website functionality and analyze traffic (see the Cookie Policy section)

3. How We Use Information

  • Respond to product inquiries and technical support requests
  • Process POC trials and product purchase requests
  • Send product updates and technical support information with your consent
  • Improve the website experience and service quality
  • Protect website security and monitor abnormal activity
  • Comply with applicable laws, regulations and regulatory requirements

4. Information Storage and Protection

Your personal information is stored on secure servers in China. We use industry-standard technical and organizational safeguards, including HTTPS encryption in transit, server access controls, encrypted database storage and regular security audits. We retain your information only for the shortest period necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

5. Information Sharing

We do not sell your personal information to third parties. We may share it only in the following circumstances:

  • With your explicit consent
  • With authorized partners, where necessary to deliver products
  • When required by law or a lawful request from a government authority
  • Where necessary to protect our legitimate rights and interests

6. Cookie Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser. We use essential cookies to keep the website functioning and analytics cookies to understand website usage and improve our services. You can manage or delete cookies in your browser settings, but doing so may affect some website features.

7. Your Rights

Under applicable Chinese laws and regulations, you have the following rights regarding your personal information:

  • Access your personal information and obtain a copy
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Withdraw previously given consent
  • Close your account, where applicable

To exercise these rights, please call 18823380768 to contact us. We will process your request within 15 business days.

8. Product-Related Data Processing

NetAccura products are generally deployed on premises or in private networks designated by the customer. Diagnostic data generation, storage and upload depend on the model, software version, deployment configuration and written agreement. We do not actively collect or transmit customer business traffic without authorization. For remote support, the data scope, transfer method and retention period will be agreed separately.

9. Protection of Minors

Our products and services are intended for business customers, not persons under 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be published here with a revised date. For material changes, we will notify you by website announcement or email.

11. Contact Us

If you have questions or suggestions about this Privacy Policy, please contact us:

  • Company: Shenzhen NetAccura Technology Co., Ltd.
  • Phone: 18823380768
  • Address: Room 14181, Building 3, Xunmei Technology Plaza, 8 Keyuan Road, Science and Technology Park Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China