NETACCURA / SUPPORT
Technical Support
Resolve Usage Issues and Keep Testing on Track.
From device connections and scenario setup to automation scripts, NetAccura technical advisers are here to help.
01 / PRODUCT RESOURCES
Get Started with WAN Emulation
Quick-Start Guide
Connect → Configure Links → Validate Results
API DocumentationApifoxNetAccura
Model Datasheets (Chinese)
Select a model to download its PDF02 / TROUBLESHOOTING
Start Here When Problems Arise
Cannot Open the Management Page
Check the management port, IP address and browser connection step by step.
Configured Delay Has No Effect
Check the path, traffic matching and direction, then compare measurements.
No Traffic on the Target Link
Trace traffic through port reception, filter matching and link processing.
API Authentication Fails
Check the device address, Bearer Token and returned error.
Make Troubleshooting More Efficient Include the device model, software version, symptoms and relevant screenshots.
03 / AUTOMATION SUPPORT
Let Scripts Handle Repetitive Tasks
Control the device in your preferred language using the standard RESTful API, with no dedicated SDK, and automate your test workflow.
Python · Java · JavaScript · C# · Go · curl
- 01
Describe Your Test Steps
Equipment, network conditions, number of runs and result format.
- 02
Get Help Writing Scripts
Batch configuration, repeated runs, result collection and report generation.
- 03
Validate Results Together
Use real traffic and counters to check script execution.
04 / MORE RESOURCES