Terms of Service

Last updated: March 14, 2026

1. General

Welcome to the NetAccura official website ( www.netaccura.com ). These Terms of Service (the "Terms") form a legal agreement between you and Shenzhen NetAccura Technology Co., Ltd. (hereinafter "we") concerning use of this website and the purchase or use of our products and services. By accessing or using this website, you agree to be bound by these Terms.

2. Website Terms of Use

2.1 Website Content

All content on this website, including text, images, charts, data, software, trademarks and logos, is owned by NetAccura or used under lawful authorization and is protected by Chinese intellectual property law. Reproduction, modification, distribution or commercial use in any form requires written permission.

2.2 Permitted Use

You may browse and download public website content for legitimate purposes such as product research and technical evaluation. Automated scraping for competitor analysis, false inquiries using fabricated identities, security attacks and vulnerability probing are prohibited.

3. Product Licensing Terms

3.1 Software Licenses

Products may be delivered as hardware, preinstalled software, standalone software or feature licenses. Features, ports, usage scope, term and licensing method are governed by the order, contract, quotation or license document. Without written permission, decompilation, disassembly or other reverse engineering that violates applicable law or contract is prohibited.

3.2 Hardware

Ownership transfer, risk allocation, warranty period and service scope for hardware products are governed by the signed order, contract or warranty document. Preinstalled software and updates remain subject to the applicable software license.

3.3 Trials and POC

Product trials and POCs are limited to the evaluation purposes agreed by both parties. Trial duration, enabled features, equipment return, data processing and ownership of results are governed by the trial confirmation, POC plan or other written agreement.

4. Technical Support and After-Sales Service

4.1 Support Scope

Technical support includes product documentation and knowledge bases, installation and deployment guidance, feature usage advice, troubleshooting and software update notifications. It excludes issues caused by customer software modifications, hardware compatibility issues outside the compatibility list, and writing specific code for third-party integrations.

4.2 Response Times

Service response times are governed by the service-level agreement (SLA) in the purchase contract.

4.3 Software Updates

During the warranty/service period, customers receive all software updates, including feature updates and security patches, free of charge. We provide advance notice and guidance regarding compatibility and procedures for major version upgrades.

5. Disclaimers

5.1 Product Use

Our products are professional network testing and traffic analysis tools and must be used lawfully. We assume no liability for unlawful activities conducted using our products, including unauthorized network attacks or illegal traffic monitoring.

5.2 Performance

Performance figures in this website and product documentation, including line rate, delay and concurrent flow counts, were obtained using specific hardware and test environments. Actual performance may vary with CPU models and core counts, network adapters, memory and network conditions. Performance is determined by actual test results.

5.3 Website Information

We strive to keep website content accurate and current but do not guarantee that all information is complete or up to date. Features and specifications may change with software versions; the delivered version governs.

6. Intellectual Property

NetAccura and its logos, ChaosBridge, NetAccura Traffic Generation, Delay Controller and related names and marks are our registered trademarks or trademarks. Product licenses do not transfer ownership of these rights. Use of our marks in procurement documents, test reports and other materials must follow our brand guidelines.

7. Confidentiality

Both parties must protect the other's commercial and technical secrets learned through business cooperation and technical exchanges. Disclosure to third parties requires the other party's written consent. This obligation remains in effect for three years after the cooperation ends.

8. Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Disputes arising from or related to these Terms should first be resolved through friendly negotiation. If negotiation fails, either party may bring proceedings in the competent people's court at our location.

9. Changes to These Terms

We reserve the right to amend these Terms at any time. Revised terms will be published on this page with an updated date. Continued use of the website or our products constitutes acceptance of the revised Terms.

10. Contact Details

If you have questions about these Terms, please contact us:

  • Company: Shenzhen NetAccura Technology Co., Ltd.
  • Phone: 18823380768
  • Address: Room 14181, Building 3, Xunmei Technology Plaza, 8 Keyuan Road, Science and Technology Park Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China